Still buzzing from Lima! 🇵🇪✨

It was an absolute honour to speak to 3,000 in-person attendees (and 4,000 more online!) at #FEST25 for Grupo Intercorp, sharing my latest research and insights on “The Next Customer Experience.”

The event theme — turning potential into action and unlocking our Super Human abilities — couldn’t be more timely.

I’m inspired by the incredible ideas shared, the flawless organisation, and the opportunity to learn from world-class speakers like Rohit Bhargava, David Gram, Rebeca Hwang, Ian Beacraft, and Lucho Quequezana. 👏🏼

Huge congrats to La Victoria Lab for the creative production, and a heartfelt thank you to Isabella Moane and Cristina Trujillo Guevara — your care and attention made the whole experience unforgettable. 🙏

Big thanks to Martin Holm-Knudsen and A-Speakers for making it all happen!

And to everyone I met at #FEST_25 — thank you for your warmth and incredible feedback. Already looking forward to next time! 😊🌎

#Futurist #CustomerExperience #Innovation #Leadership #FutureOfRetail #KeynoteSpeaker #SuperHumansInAction